Privacy Policy.

Personal Data Protection .

TELLMEGEN recognizes the importance of protecting the privacy of the users of our website, which is why we have developed a policy for Protection of Personal Data. We have done this so that the User, voluntarily and of his/her own free will, can decide whether or not to provide TELLMEGEN with the personal data that occasionally could be requested or obtained by using this Website and/or by requesting any of the services offered in this site.
TELLMEGEN unilaterally reserves the right to modify at any moment and without previous notice the Policy for Protection of Personal Data to comply with the current existing legislation.
To request information or to contract or acquire the offered services, the User should previously provide TELLMEGEN with certain personal data which will be used for the purposes of dealing with the consultations made, formalizing contracts online, managing, administering, providing, improving, and adapting the services offered on our webpage, as well as carrying out, by the adequate means, any promotional and publicity activities which could be of interest to said User.
In accordance with the established Spanish law 15/1999, of 13 December, dealing with the Protection of Personal Data (hereafter LOPD), a User has the right to access, correct, cancel and oppose, in conformity with the prevailing legislation regarding his/her personal data in compliance with that established in the preceding paragraphs, by sending an email to do so and attaching a photocopy of the National Identity Document, Passport or an equivalent identifying document to the address A User can also exercise his/her right to access, correction and cancelation at the following physical address: Calle Arquitecto Mora, 5 – 4 de Valencia, 46010, Spain.
The User freely accepts the inclusion of the data gathered during his/her navigation on our website or provided to us through a form, as well as that data resulting from a commercial relationship and /or the delivery of the services purchased in the aforementioned file.
Furthermore, in the event that the User contracts /uses the services offered on the Website that require the utilization of especially sensitive data (health issues), the User explicitly agrees to the use of said data by the personnel of TELLMEGEN, carried out in compliance with the obligation of privacy and confidentiality specified in Article 10 LOPD, adopting the security measures set out in the Royal Decree 1720/2007, of 21 December approving the Regulation for the development of the LOPD (henceforth, LOPD Regulation).
During the data collection process, and on each webpage where data is requested, the User will be informed, either by a hyperlink or on the same form, whether or not the data collected is compulsory.
In the utilization of the data included in the file, TELLMEGEN agrees to respect the confidential nature of the data and to utilize this data in compliance with the purpose of the file as well as to fulfill its obligation to store and adapt all measures to prevent the unauthorized alteration, loss, treatment or access of the data in compliance with the LOPD Regulation and other legislation that, in each moment, is applicable.
Finally, regarding minors, their personal data and genetic information will be used in confidentiality, giving priority to the interests of the minor above all, in compliance with the Law of Legal Protection of Minors 1/1996 of 15 January.


Our commitment to the GDPR

The GDPR (General Regulation on Data Protection of the EU 2016/679 of the European Parliament and of the Council, of April 27, 2016) implies a change in the scenario for the processing of personal data for companies. This change of scenario includes a review of the way in which data is obtained and how it is treated, and above all, in new rights for users.

tellmeGen, as always, is committed to complying with the different regulations that regulate our activity as a company and especially, with regard to the privacy of our users, to which we give the utmost importance.

Therefore, this document tries to collect some of the questions that users usually ask us about the privacy of their data and wants to show our total commitment to compliance with the regulations on data protection.

Because you are our most important asset and your data, your most precious asset

  • Do you comply with the GDPR?

Since the beginning of this 2018 we have the help of a consultant who guides us in complying with privacy regulations and reviews each and every one of the procedures, so that they comply with the provisions of the RGPD.

  • What measures have been put in place to comply with the GDPR?

Specifically, the measures that have been followed to ensure compliance with the GDPR are those indicated by the Data Protection Agency in its roadmap for the implementation of this regulation:

  • Analysis of data treatments
  • Registration of treatment activities
  • Establishment of security measures
  • Appointment of the Delegate of Data Protection
  • Review and adaptation of information clauses and data collection forms
  • Review of the procedures for the exercise of the right of users
  • Where can I see the privacy policy?

TellmeGen’s privacy policy is permanently available online at this following link.

  • How can I exercise my rights: access, rectification, cancellation, etc.?

We make it very easy for you. You simply have to send us an email with the corresponding request to, including a copy of your ID, so that we can certify that you are really the one who is making the request.

  • Okay, you do it well, but do your suppliers also comply with the RGPD?

As a result of the obligation to comply with the GDPR, we have established a procedure through which all our suppliers have to guarantee compliance with the regulations. In addition, the treatment manager contracts have been updated to adapt them to the new regulatory framework.

  • If there was a loss or a data leak, how would you respond?

We have established procedures so that in the maximum time allowed by the 72 hour rule, we can respond and inform the corresponding authorities or the user, if necessary, of the incident that occurred and the solution that has been established.

  • Where can I report an incident on your system?

The simplest method is to send an email to and we will give you a solution and answer as soon as possible.