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FREQUENT ASKED QUESTIONS

RESOLVE YOUR QUESTIONS

When has my sample been received? How can I track my order?

When we receive your sample, we send you an email to notify you. Therefore, it is very important to register the kit before sending the sample. If the kit is not registered, you will not be notified.

To track your order, you can go the carrier’s website and follow the shipment with the tracking number on the shipping label.