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FREQUENT ASKED QUESTIONS

RESOLVE YOUR DOUBTS

Why my DNA sample failed? What should I do in this case?

DNA testing carried out by tellmeGen has a low failure rate, but it does happen on occasion. There are several reasons why this analysis may not be successful. In these cases, the laboratory, which has different control points, will make multiple attempts to get results. However, there are samples that do not have enough DNA to get good results.

In these cases, you will be notified of the failure of your sample and offered a repeat test at no cost. We will contact you to arrange everything.