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FREQUENT ASKED QUESTIONS

RESOLVE YOUR DOUBTS

When will my results be available?

Your results report will be available on the tellmeGen platform within 4-6 weeks after the date of receipt of the sample at our facilities (see When was my sample received?).

Please be aware that this time interval is only an estimate, as we cannot give an exact date of delivery due to the complexity of the process and the characteristics of genetic analysis.

Once the results are uploaded to the platform and you can access them through your tellmeGen account (through your username and password), you will receive an e-mail notifying that you already have all the information available and that yo can now consult it through the customer area.