Information updates policy and samples repetitions
tellmeGen's goal is for everyone to have access to their genetic information from anywhere in the world with an internet-connected device to share it with their trusted healthcare professional. To do this, we have developed a platform that stores, interprets and updates genetic information.
At tellmeGen we do large-scale genotyping looking for relevant clinical information, so we use Illumina's Global Screening Array (GSA chip) which contains more than 750,000 markers. In addition, it is customized with more than 5,000 single nucleotide polymorphisms or SNPs. However, as technology advances, we will be able to use larger genotyping chips or massive sequencing to provide more up-to-date and new information.
From tellmeGen we will support the previous chip versions used and will reflect the chip version used in the private area. If you wish to update the chip version, please contact us at firstname.lastname@example.org and we will provide you with the fastest and most efficient solution.
If you want to update the chip version, please contact us via email at email@example.com and we will provide you with the fastest and most efficient solution.
Conditions for repeating samples and obtaining results
tellmeGen is committed to delivering results to all users.
In most cases a single saliva sample is sufficient to obtain the results. However, occasionally it is necessary to obtain a new sample because the concentration of the DNA obtained and/or the quality of the sample is low and does not meet the minimum quality criteria to provide reliable results. This is generally due to incorrect sampling or problems in obtaining the sample (dryness, infections, use of medication or various pathologies).
If results are not obtained with the first extraction and genotyping process, tellmeGen offers a free opportunity to repeat the sample collection, DNA extraction and subsequent analysis on the Illumina® genotyping array. In these cases, the use of swabs is recommended instead of the adult kit. A money back guarantee is also offered. Please note that if you choose this option, you will be refunded the full amount minus the handling and shipping costs (50€). Our customer service team will contact you to offer you the different possibilities.
Repeating the sample collection, extracting the DNA and analyzing it a second time does not guarantee that the results will be satisfactory. There are exceptional cases, in which it is not possible to obtain results from saliva/mouth swabs and a blood sample must be taken. tellmeGen does not offer the service of obtaining blood samples.
The saliva sample analysis may be repeated up to three times. The cost of the analysis of the third sample shall be borne by the client. The analysis will not be repeated a fourth time. In these cases the amount paid for the analysis will be refunded minus the handling and shipping costs.
Minimum criteria for sample quality
1. Greater concentration of DNA obtained: 60-70 ng / ul
2. Quality of the obtained sample: Call rate> 0.99