DO YOU HAVE A MINUTE?
INFORMATIVE VIDEO TELLMEGEN
Five simple steps are all it takes for you to get the most important information of your life. Click on PLAY and let us tell you all about it.
1. ORDER YOUR MAP WITH A SIMPLE ORDER FORM
Once you have selected the BUY option by clicking on the red button on our home page, you will open a simple order form. Complete it with all your name and the necessary contact information so that we can send the kit to your home, office or specified address in the most expedient manner. Remember, right now this map is available only in Spain but we are constantly expanding the list of countries served. If you are interested in receiving your kit outside of Spain, contact us at email@example.com.
2. REGISTER YOUR KIT ON-LINE
The first thing you have to do when you receive your kit (even before providing the saliva sample) is to register it in the blue box marked “Client sign-in/Register” on the upper corner of the menu. It’s easy to create a user account with your personal data; when created, just follow the steps to copy the serial number from the sample collection tube of your tellmeGen kit into the appropriate place in your account.
3. PROVIDE YOUR SALIVA SAMPLE
Once you have registered your kit, you can provide your saliva sample. It’s important to do this correctly. Just spit saliva (not bubbles) into the tube until it reaches the “fill-to” mark. Remember not to smoke, eat, drink or chew gum for at least 30 minutes prior to collecting your sample. Although it seems incredible, your entire DNA information can be extracted from this small sample.
tellmeGen baby kit
This special kit for babies between the ages of 0-3 years comes with special buccal swabs to collect your baby’s saliva easily.
4. RETURN TO THE LABORATORY
After you have registered your kit and collected your saliva sample, you should return the kit to us with the sample inside. To make it easy for you, we have included a bag (look for it under the tray of the kit) with pre-paid postage and all mailing information on it so all you have to do is place the kit in the bag and take it to the nearest post office.
5. RECEIVE YOUR RESULTS
From the moment you return your kit, the average time processing time for the results is approximately 4-6 weeks depending on factors such as how long it takes the sample to reach us. As soon as your results are ready, we will contact you so that you can log onto your account (in the area for clients on the website) and view them. Your results will be available in pdf format to make it easier to download them, print them or save them in a USB memory stick. Remember that before opening the results you will have the opportunity to decide if there is any information you would prefer not to see listed.