Five simple steps keep you away from obtaining the most important information of your life. Press play and let us tell you about them.
Once you click on the ‘BUY NOW’ button you will access a simple form where we will ask you for the information we need to send the kit to your home, office or any other place you indicate, in the fastest and most effective way possible.
Once you receive your kit, the first thing you must do (even before collecting the saliva sample in the tube) is to create an account by clicking on ‘CREATE ACCOUNT’ and filling in the form. To register* the kit you will need to enter the registration code that you will find attached to the reservoir. You will soon receive an email with a link to download the label you will require to send your sample to the laboratory.
With your kit registered, it is time to collect your saliva sample. It is very important to complete this step correctly. To do this, deposit your saliva into the tube until the saliva (not the bubbles) exceeds the filling mark, and remember not to smoke, drink or chew gum during the 30 minutes prior to depositing the sample. Believe it or not, such a small sample contains all your genetic information!
tellmeGen baby kit
This special kit for babies between the ages of 0-3 years comes with special buccal swabs to collect your baby’s saliva easily.
Once you have registered your kit and deposited your saliva, it is time to return the kit with the sample inside. Place the tube with the saliva sample in the plastic blister, and then put it in the box. Print the label you downloaded after registration and stick it on the plastic bag located under the blue tray. Use the bag to place the box inside and take it to the courier office indicated in the email.
From the moment you order your kit, the average turnaround time for the results is 4 to 6 weeks (depending on factors such as the time it takes to get the sample to us). Once we have your results, we will contact you to inform you that you can access them with your user account in the customer area of the website. Your report is available in ‘.pdf’ format so that you can download it, print it or carry it with you in a usb memory. Remember that before opening it you will have the opportunity to decide if there is any information that you prefer not to see reflected on it.
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